FAQ

• One week. After that rates can change.

• More often than not it is because the shipper placed a PRO number sticker over the billing address or you gave the shipper a Freight Buddy confirmation document instead of the actual Bill of Lading (BOL).

• Palletized and shrink-wrapped is preferred, provided that the goods to be shipped fit inside the "footprint" of the pallet. If not, they should be boxed, with some sort of internal protection, like bubble wrap or foam.

• Freight Buddy representatives can assist you with determining the correct industry classification for your shipment, just give us a call at 800-578-6009.

• Yes, but you can put as many pieces on it so long as it does not exceed the 4X5X5 standard dimensions of the pallet.

• Of course you can, but BEWARE, this is when most damage occurs.

• Yes.

• Always in inches.

• Always overestimate the weight and NEVER round up, i.e., if you think the shipment weighs 295 lbs, do not enter 300 lbs, enter 295 lbs. Rounding just attracts attention of the carrier to reweight it and will cause additional charges.

• Yes, but not with Freight Buddy.

• Nope, we just handle the good ole USA and Canada.

• Depends, but the days in transit displayed on our quotation page are usually accurate.

Due to rising incidents of Carriers damaging freight, Freight Buddy has created a claim percentages section to give you more information about the 'hassle' factor associated with each Carrier that you are considering. The claim percentage measures three indexes: Claims, Timeliness and Denials. Specifically we calculate each measurement the following way:
• Claims percentage: all claims generated from each Carrier divided by the total amount of shipments with Freight Buddy for that same period of time
• Timeliness percentage: based on 60-day reasonable reimbursement period, any claim that is not paid after the 60-day window is a strike mark that is then divided by the total amount of shipments with Freight Buddy for that same period of time
• Denial (plus reimbursements less than 75% of submitted amount) percentage: all denials divided by the total amount of shipments with Freight Buddy for that same period of time

• Freight Buddy will assist you in locating a shipment that is lost - just give one of our representatives a call!
• If your shipment is damaged, Freight Buddy will file a claim with the carrier on your behalf. To ensure payment on a claim, the shipment MUST be inspected at delivery by the consignee and delivering driver, and signed for on the delivery receipt as damaged. Then, Freight Buddy will require an invoice from the shipper/seller with the retail amount of the damaged shipment. It takes 60 to 90 days from submission of the claim to payment in most cases.

• The shipper will need the "Straight Bill of Lading" that you are prompted to print on the final screen of the Freight Buddy scheduling website.

• You can obtain a tracking number from the driver when your shipment is picked up. Just ask for a PRO Sticker to be affixed to your copy of the Bill of Lading.

• Credit Card or Account. Our Account set up process is super fast and easy. Just give us a call and we can assist you.