Freight Buddy Claims Filing

Unfortunately damage sometimes does happen. Freight Buddy is here to help you get reimbursed from the carrier. Please read through the freight claims procedures below so your claim is processed without delay.

I HAVE A CLAIM-NOW WHAT?

Collect all supporting documents (See REQUIRED DOCUMENTS to the right) and take photos of damage to support claim

WHEN AND WHERE TO FILE A FREIGHT CLAIM

Claims should be filed promptly once loss or damage is discovered.

Claims should be filed online at freightbuddy.com under CLAIMS Tab (scroll to bottom of page). Freight Buddy will file claim with carrier on your behalf.

Any supporting documents can be submitted via email to claims@freightbuddy.com

Fed Ex claims must be submitted directly to Fed Ex Claims at file.freightclaim@fedex.com

CONCEALED LOSS OR DAMAGE

Loss or damage to a shipment, which could not have been noted at time of delivery, must be reported to Freight Buddy Claims at claims@freightbuddy.com within five (5) calendar days from date of delivery to file a claim with the carrier. The notice of loss or damage must be confirmed as an electronic communication. All merchandise should be retained in the same condition it was in when loss or damage was discovered, until inspected.

THE FREIGHT BILL

Payment of freight charges may not be delayed due to alleged loss or damage. Your claim will not be processed without full payment of your invoice. Without payment of the freight charges, the transportation contract has not been completed.

General Guidelines for Claims

Carriers have up to 30 days to acknowledge the receipt of the claim, and it can take up to 120 days to settle a claim.

Please Take Note:

Freight Buddy is your advocate and will help guide you through the claims process. Please be aware, as a third party, we have no ability to make determinations regarding claims. We are not able to influence the carrier or third party inspection company utilized in determining the carrier’s liability. Your shipments are subject to the terms and conditions of the carrier’s rules tariff. For additional information, please also reference the National Motor Freight Classification (NMFC) Rules Regarding Claims.

Amounts paid are decided by the carrier. We strive to negotiate the maximum amount per pound by the carrier, yet the total payment amount may vary from the shipment value.

In certain cases, Freight Buddy may direct the customer to file a claim directly with the freight carrier in order to achieve the best possible reimbursement. If that is the case, we will advise the customer on the proper steps to ensure timely and fair compensation from a claim.

REQUIRED DOCUMENTS

BILL OF LADING AND DELIVERY RECEIPT Signed Bill of Lading and Delivery Receipt should be submitted to provide proof of shipment and /or proof of loss or damage
ORIGINAL INVOICE A complete original invoice with date of sale, shipper Information, sold to Information, detail of product sold and total of original sale.
REPAIR INVOICE (If applicable) When submitting a repair invoice, include a breakdown of hours, labor rate and materials.
THE FREIGHT BILL: Copy of the PAID Freight Invoice paid for the claim shipment-Your claim will not be processed without payment of the freight bill
DETAILED DESCRIPTION OF SHORTAGE OR DAMAGE Include a detail of the damage to the freight and list of all items to be included in the claim
PHOTOS OF SHIPMENT/DAMAGE Include any photos of the items prior to shipment, packaged for and ready for shipment and all photos of the damage to the items.

DISPOSITION OF DAMAGED FREIGHT

Damaged goods must be retained until the claim is resolved, or until the claimant is given disposition by the carrier.

STATUS OF CLAIM

Freight Buddy will keep our customers informed of the status of the claims process as the carriers give updates to the claim.

Carriers have up to 30 days to acknowledge the receipt of the claim, and it can take up to 120 days to settle a claim.

Loss and Damage Claims Form

Was delivery receipt annotated as damaged?

No Yes

Claim Submitted By Date Submitted Contact Phone Number Carrier Name Contact Email PRO Number

Shipment Date Delivery Date Claim Reason

Sender

Name Address Shipper Email Shipper Phone

Consignee

Name Address Consignee Email Consignee Phone

Claimed Items

Qty	Item Description	Damage Description (use Note Section for Detail)	Unit Price	Amount	NMFC Code	Class Code	Weight







					TOTAL CLAIM

Claim Description in Detail

Documentation Requirements

MUST ATTACH DOCUMENTS

Select ALL files needed before submitting

Bill of Lading click to upload
Delivery Receipt click to upload
Invoice copy of ALL items on the shipment. The invoice MUST be the original Sales invoice, with Date of purchase, Invoice Number, and detail of Items on shipment. click to upload
Repair Estimate click to upload
Freight Invoice click to upload
Photo of clear damage to all items click to upload

Upload Files